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Online Training Resources
A Common Access Card (CAC) is required
Training 1
NESD Training
Digital Workplace Familiarization
Web-based training to develop familiarity with the Digital Workplace, a comprehensive self-service portal offering access to a searchable catalog and user support services via chat, phone, and web-based ticketing.
Smart IT Systems Training
Version 1
Web-based training to build proficiency with the Smart IT Systems, enabling users to create incidents, manage tickets, access change management tools, view reports, and more.
Smart IT Reporting and Knowledge Management Training
Version 2
Web-based training to develop proficiency in the reporting and knowledge management features of the Smart IT Systems.
Smart IT Systems Training Webinar
This 90-minute webinar provides comprehensive coverage of the Helix Smart IT systems.
Learn More About NESD
Navy Enterprise Service Desk:
The Future for Navy IT Help Desk Support
This article details how the NESD consolidates IT help desks across the Navy into a centralized service, enhancing efficiency, user experience, and cybersecurity. Learn about upcoming releases featuring AI-powered tools, automated call distribution, and cloud-based platforms designed to streamline support for Sailors and Marines.
Navy Enterprise Service Desk:
Releasing conversational artificial intelligence
The article, by Anahita Sallarulo and Deborah McGlennon, introduces Amelia,
an AI Tier 1 virtual agent that enhances support with natural language interaction, knowledge-based troubleshooting, and ticket escalation.
NESD Fact Sheet
A one-page PDF outlining the Navy Enterprise Service Desk (NESD), showcasing its key capabilities and benefits.
NESD Program FAQs
A six-page PDF consolidating FAQs on the NESD.
Join NESD
Request to Join NESD
A web form .